Customer Support form templates

FormTitan for Support Request capture is a ready-to-use template which can be used for multiple customer support purposes. If the form is good for you as-is, simply select and publish. Within less than a minute it's yours, up and running!

What can I do with the Support Request template?
Every customer service organization needs to track its support requests. Instead of asking your customers to send emails, or fill in paper forms you can have them fill a simple online form tailored to your needs.

Do I need to make any changes to the template?
You can use the template as is, or add and remove elements as you find necessary.
E.g. add more fields which are specific to your line of business. Feel free to use the form with other themes out of our list, or make your own layout changes, add your colors, logo, etc.

How do i add advanced features to the template?
You can add more functionality to any element within the form.
For example, you can use logic to add or hide fields based on the type of product or other information captured within the form.

How do i get the submitted data?
By default you will be getting all submissions directly to your mailbox. You can easily customize these emails from within our form builder. Are you using any other system to organize your records? You can easily export the data to a large selection of 3rd party services supported by FormTitan.

Should I integrate my forms with Salesforce?
If you are using Salesforce CRM, it is highly recommended to have your form integrated with it, to keep data constantly in sync. Use the Push and Get integration to update and read data.