FormTitan for Customer Surveys is a ready-to-use template which can be used for multiple customer service purposes. If the form is good for you as-is, simply select and publish. Within less than a minute it's yours, up and running!
What can I do with the Customer Survey template?
Conducting a periodical customer survey is a great practice. Regardless if you work for a large corporate or run your own SMB, your customers’ feedback is important to you. Such survey can help in getting better insight into how your customers perceive your products or services. It can help you identify pain-points or with capturing suggestions for changes and improvements.
Do I need to make any changes to the template?
You can use the template as is, or add and remove elements as you find necessary. E.g. add or remove questions or replace open text questions with dropdowns or with rated items asking your customers to rate specific aspects of your product or service. Feel free to use the form with other themes out of our list, or make your own layout changes, add your colors, logo, etc.
How do i add advanced features to the template?
You can add functionality tailored to your needs to any element within the form.
For example, often some items are relevant only for certain type of customers. In this case, add a question to identify the type of customer and then, based on the input for that question use logic to show and match questions with the right visitors.
How do i get the submitted data?
By default you will be getting all submissions directly to your mailbox. You can easily customize these emails from within our form builder. Furthermore, you can use our built-in integrations to push your data into other services of your choice.
E.g. you can collect all your evaluations in a document or spreadsheet within your google drive