The most basic type & most popular online form is the Contact Form.
Almost every company / business / product website has one. The reason for this is simple - it is a quick, easy, comfortable way to get in touch and any self respecting company must have one.
For the company’s point of view - this opens up a communication channel with no need to hire someone to sit at the desk and answer phones.
From the customer’s point of view it is always good to have this option. Sometimes you just want to send your message when it suits you and have the company deal with it. Since the form is always available you can send your message whenever you like. In addition there are people who don’t like to make their inquiries over the phone. Waiting on-line till someone answers, and getting promises without having them written down. The contact form is a great solution for this.
A contact form may be created for any type of business: a law firm, a doctor’s office, a hospital, an online store, a veterinarian, a cinema box office...you can create a contact form for any business you can think of. The contact form may also be created for different needs: for technical support, guidance, sales, feedback, complaints, inquiries… etc.
Once someone gets in touch through the form, his data is immediately sent to you as well as stored for later use. The contact form can also save you time and efforts by redirecting the message to be handled by the right person. For example if the client needs technical support - the form sends an email to the technical department, and if the client says his contact purpose is sales, he is redirected to the sales department.