Total Game Changer!
As a nonprofit with never-enough-employees for all the work that needs to get done, I'm always looking to save time. FormTitan is saving us time (and money) in an incredible way. In the span of a couple hours I was able to build a form that replaced our hodge-podge workflow that used google forms/google sheets/zapier/manual data entry. It was easier, didn't take any complex formulas or coding, and saves us tons of time every week. The software will pay for itself in less than two months with this one form! I'm excited to see where else we can leverage it!
Here is the other great part about the software though - the SUPPORT! I won't lie, there is a bit of a learning curve when it comes to setting up the GET and PUSH commands for salesforce, but the team at FormTitan are INCREDIBLY helpful, respond quickly, and are happy to setup screen sharing meetings to demonstrate features and workflows. This was the true deal-maker for me to pull the trigger for our org. The FAQ and Knowledge Base need a little bit of work I'll admit, but the real-time support more than makes up for it.
Our use case:
Weekly attendance tracking for a growing non-profit program. Currently 10 weekly events, moving towards 20, where volunteers take attendance for returning participants, rate the event, and offer notes/feedback. We had a google form that tracked all of this, which I would have to babysit for mispellings, application errors, etc. Then I'd have to sit down once per quarter and enter a TON of information into Salesforce (18-24 hours worth of data entry for a single person). By the end I was seeing stars every time.
Now the volunteers get a better experience, I get real-time data, and they can only access the fields that I want them to (hooray for data security!) I'm so excited to learn the REST of the features for this software.