FormTitan for Service Cancellation is a ready-to-use template which can be used for multiple customer service purposes. If the form is good for you as-is, simply select and publish. Within less than a minute it's yours, up and running!
What can I do with the Service Cancellation Survey template?
Conducting a Service Cancellation survey is a great practice. Such survey can help in getting better insight into why your customers decided to cancel your service. It can help you with your overall retention efforts, and may even help you in winning back customers.
Do I need to make any changes to the template?
You can use the template as is, or add and remove elements as you find necessary.
E.g. add or remove questions or use dropdowns instead of radio buttons. If you want to capture text for open ended questions, simply add a text box at the bottom of the form. Feel free to use the form with other themes out of our list, or make your own layout changes, add your colors, logo, etc.
How do i add advanced features to the template?
You can add functionality tailored to your needs to any element within the form.For example, if some items are relevant only for new customers who cancel within their first month, you can use logic to show specific elements only to such customers.
How do i get the submitted data?
By default you will be getting all submissions directly to your mailbox. You can easily customize these emails from within our form builder. Furthermore, you can use our built-in integrations to push your data into other services of your choice.
E.g. you can collect all your evaluations in a document or spreadsheet within your google drive